Tinder suffered a major outage yesterday when thousands of users had issues logging into their accounts or accessing matches or messages.
The disruption affected singles worldwide, but most of the complaints were coming from the USA, the UK and continental Europe.
Down Detector reported problems started just after 1pm GMT and lasted for approximately five hours.
At the time of writing, no official word has come from Tinder as to what caused the system failure, how many users were affected or whether the issue has been completely resolved.
Users who contacted Tinder’s support email address only received automated responses saying they were working to fix the situation, accompanied by admissions that the message was yet to be received by the support team.
The complications occurred just two days after Dating Sunday, the busiest online dating day of the year.
Tinder has recently been seeing fewer users logging in with their Facebook accounts, which suggests the app’s popularity might be shrinking. Further setbacks like this shutdown may push active users to try rival platforms.
Ashley Madison took the opportunity to promote itself by replying to disgruntled Tinder users on Twitter. One response from the extramarital dating site read: “We’re still here and full of potential matches!”
As a result, Ashley Madison reported a 15% spike in UK signups on January 8th.
Visit the Tinder website here.