Hinge CEO: Intentional Dating and Onboarding Set Hinge Apart
As competition in the online dating market continues to grow, Hinge says its strategy is to focus on users who are looking for long-term relationships rather than casual connections.
Speaking with Yahoo Finance at the Cannes Lions International Festival of Creativity, Hinge CEO Jackie Jantos explained that the app’s guiding principle remains the same: helping people leave the platform after finding a successful match.
Jantos pointed to Hinge’s well-known slogan, “the dating app designed to be deleted,” saying it reflects how the company measures success. Instead of focusing solely on downloads or engagement, Hinge tracks what it calls “great dates.” After users meet in person, the app follows up with surveys asking whether they went on a date and, if so, whether they want to see that person again. A positive response to both questions contributes to the company’s primary performance metric.
Another way Hinge differentiates itself, according to Jantos, is through its onboarding process. She said the app intentionally asks new users to complete a more detailed setup designed for people seeking meaningful relationships. Around 20% of potential users choose not to finish onboarding, but Jantos said the company is comfortable with that trade-off if it results in a community with similar dating goals.
That onboarding process also leads to one of Hinge’s defining features: richer user profiles. Rather than relying primarily on photos, Hinge encourages members to answer written prompts, record voice responses and share date preferences. The goal is to give users more context before they decide whether to start a conversation.
Jantos also pointed to the app’s interaction model as another major departure from the expected dating app experience. Instead of making a simple yes-or-no decision on someone’s profile, users can respond directly to a specific photo, prompt or voice clip by leaving a comment. According to her, this creates more thoughtful conversations from the first interaction and reduces generic opening messages. Jantos argues that encouraging detailed profiles, intentional conversations and measuring real-world dating outcomes remains central to how the app distinguishes itself in an increasingly crowded market.
