Last week, Snapchat posted an official response to the complaints about its most recent updates.
Users have recently signed a petition on Change.org asking the company to change the update to what is what prior as the new update is too difficult to use.
The update was aimed at making the app more accessible to a mainstream audience. However, the users have left the app bad reviews, complained a lot on social media, turned to Instagram and signed the Change.org petition entitled, “Remove the new Snapchat update.”
Users are not happy with the update for a few reasons including the increased difficulties with finding friends rewatching Stories, the mixing of Stories in a single “Friends” page and a new Discover section which has combined content from big news outlets, video makers, professional creators and social media stars.
Celebrities including Chrissy Teigen have also taken to social media to spread the negative opinions of the new update.
Snapchat’s CEO Evan Spiegel previously said: “It’ll take time for people to adjust, but for me using it for a couple months I feel way more attached to the service.”
However, the update may have had a positive impact on Snapchat’s numbers as Publisher Stories on Discover apparently grew 40% in comparison to the old design. Users older than 35 were also apparently engaging with the app more since the update.
The Change.org petition has nearly 1,500,000 signatures.
See Snapchat’s full response below:
FEB 20, 2018 — To Nic and all of the Snapchatters who signed this petition,
We hear you, and appreciate that you took the time to let us know how you feel. We completely understand the new Snapchat has felt uncomfortable for many.
By putting everything from your friends in one place, our goal was to make it easier to connect with the people you care about most. The new Friends page will adapt to you and get smarter over time, reflecting who you’re most likely to be Snapping with at that moment. This same personalization is also true of the new Discover, which will adapt to you the more that you use it.
Beginning soon on iOS, and with Android in the coming weeks, we are introducing tabs in Friends and Discover, which will make it easier to find the Stories that you want, when you want them. Once you receive the update, you’ll be able to sort things like Stories, Group Chats, and Subscriptions, allowing you to further customize your own experience on the app.
This new foundation is just the beginning, and we will always listen closely to find new ways to make the service better for everyone. We are grateful for your enthusiasm and creativity. We are very excited for what’s ahead.